Pleasant would first of all like to thank you for your support and interest. We hope that our products meet your expectations and that you understand the terms and conditions you agree to when shopping through our webshop.

We advise you to skim through our concise terms and conditions so that you know your rights and options. It happens that incorrect information appears on our website, affecting product descriptions, prices, offers and stock availability (this may be spelling or typographical errors, etc.). We reserve the right to correct any errors, update information and cancel orders without notice if our website consists of such incorrect information.

General information

Pleasant
Vesterhavsgade 15
7700 Thisted
CVR no.: 42943274
Email: webshop@pleasant.dk

Prices

At Pleasant, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment

Pleasant accepts payment with Mobilepay, Visa, MasterCard, Maestro, American Express, Apple Pay and PayPal. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery

Pleasant strives to ship orders placed before 10 a.m. the same day, orders thereafter will be shipped the following business day.
Delivery to parcel shops in Denmark takes around 1-3 days. In addition, we also offer delivery to the rest of Europe within 3-5 days.

NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain items. The terms will be stated specifically prior to purchase of these items.

Right of complaint

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money refunded or the price reduced, depending on the specific situation. The warranty does not apply to defects or damage caused by incorrect handling of the product/service. You must file a warranty claim within a "reasonable time" after you have discovered the defect/fault. Pleasant will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please use our Returns Portal (Opens in new window)

Shipments must be made to:
Pleasant
Vesterhavsgade 15
7700 Thisted

Cash on delivery shipments are not accepted.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.

The period is counted from that day;

• Where you receive the order.
• Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
• Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
• The first item in physical possession when it comes to regular delivery of goods over a specific period.

Free returns are available in Denmark for products purchased through our webshop. Use our returns portal which you can find here.

When returning outside Denmark, please send us an email at webshop@pleasant.dk.

Our return address is:
Pleasant
Vesterhavsgade 15
7700 Thisted, Vorupør

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods excluded from the right of withdrawal

The following types of goods are not included in the right of withdrawal:

• Goods that are manufactured to the consumer's specifications or have been given a distinct personal touch.

• Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

• Goods that, due to their nature, are inextricably mixed with others upon delivery.

• Goods where the seal has been broken.

• Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.

• Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he/she thereby loses his/her right of withdrawal.

• Newspapers, journals or magazines, except subscription agreements for such publications.

• Agreements concluded at public auction.

• Goods that deteriorate or become obsolete quickly.

Return

Simply fill out our returns portal here. It should be easy.

And then the fine print: You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk of the item from the time of delivery until we have received it back.
We do not accept packages sent by cash on delivery.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.

In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Pick-up at our office

On our webshop it is possible to choose to pick up our products at our office in Thy. The process is the same as online, but you can just choose to pick it up yourself.